Refund and returns policy

1. Returns

At TRUCK Luxury Decorations, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return an item. Please review our policy below for returns:

• Non-Personalized Products: If you wish to return a non-personalized product for any reason, you may do so within 14 days of delivery for a full refund of the purchase price, excluding shipping costs. The item must be unused, in its original packaging, and in the same condition as received.
• Personalized Products: Due to the nature of personalized products, they are made specifically according to your preferences and cannot be returned or exchanged unless there is a defect in craftsmanship or a mistake on our part. Please ensure all details provided for personalized items are accurate before placing your order. LED advertisements have the status of personalized products.

2. Refunds

• Refunds for non-personalized products will be processed once the returned item is received and inspected. Refunds will be issued to the original method of payment and may take several business days to appear on your account, depending on your financial institution.
• For personalized products with craftsmanship defects or errors on our part, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly, which may include replacing the item or issuing a refund.

3. Exchanges

• We do not typically offer exchanges as our products are often personalized. If you have received a defective or incorrect item, please contact us immediately so we can resolve the issue.

4. How to Initiate a Return

• To initiate a return, please contact our customer service team at invoice@online-solutions-ltd.com. Please provide your order number and reason for return. We will guide you through the return process and provide any necessary instructions for shipping the item back to us.

5. Conditions

• Items must be returned in their original packaging, unused, and in the same condition as received.
• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

6. Contact Us

If you have any questions about our refund and returns policy, please contact us at invoice@online-solutions-ltd.com. Our customer service team is available to assist you and ensure you have a positive shopping experience with TRUCK Luxury Decorations.

Note: This policy applies to purchases made directly through our website. For items purchased through authorized retailers, please refer to their respective refund and returns policies.